Andrews’ botched triple-zero upgrade blows out again


Tuesday 21 June 2022

Victorians in need are no closer to having the emergency response they deserve as a botched triple-zero IT upgrade blows out even further. 

An Andrews Labor Government IT project to provide ESTA, the state’s triple-zero emergency call-taking and dispatch authority “with better workforce insights and improve talent” has suffered its second cost and time blowout.

Government data now shows the project has been delayed by a further three months and an additional cost blowout of $730,000.

The total cost blowout on this project has now reached $1.78 million – enough to have hired an additional 20 frontline call takers for a year. 

Despite spruiking additional funding and staff for Victoria’s triple-zero authority, the Andrews Labor Government has blamed “current critical operational pressures” for the further delay.

Shadow Minister for Emergency Services, Brad Battin, said Daniel Andrews’ mismanagement of triple-zero was costing Victorian lives and holding back our recovery.

“More of Labor’s blowouts, delays, waste and mismanagement will not get calls for help answered on time or give people the confidence they need to recover and rebuild,” Mr Battin said. 

“Daniel Andrews’ just can’t get triple-zero right, you can’t trust the person who created this crisis to fix it.

“Only a Matthew Guy Liberals and Nationals Government will end the triple-zero crisis and get Victorians in need the help they deserve.”

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