Thursday 31 March 2022
Victorians in emergencies are no closer to getting the help they deserve as new data confirms Daniel Andrews has spent millions on consultants for Victoria’s failing triple-zero hotline.
More than $15 million has now been spent on consultants including for 58 reviews, $15,000 on career management, interview and resume coaching and $5,700 on career coaching and transition to retirement.
The amount of money now spent by Labor on triple-zero consultants could’ve trained and employed 160 new frontline police, ambulance, fire call taking staff.
Shadow Minister for Emergency Services Brad Battin said years of Labor mismanagement and waste has caused a crisis in triple-zero that is costing Victorian lives.
“Instead of ensuring emergency calls for help are being answered on time, Labor is wasting money pushing away triple-zero staff by offering training to update their resumes.”
“Triple-zero is in crisis and handing millions of dollars to consultants won’t get emergency calls for help answered sooner.”
“Over 160 new frontline call taking staff could’ve been hired for the amount Labor has wasted.”
“Consultants, reviews and spending money on themselves doesn’t help Victorians in need and won’t fix the triple-zero crisis.”
| Year | Consultant | Purpose | Expenditure |
| 2014-15 | Adepto Results P/L | Professional services in relation to ambulance operations capacity analysis | $ 19,975.00 |
| 2014-15 | Consultel IT & T Pty Ltd | Engagement to develop specifications for the replacement of the Triple Zero telephone service | $ 23,110.00 |
| 2014-15 | GGI Consulting Pty Ltd | Provision for professional advice on requirements traceability and matrix review. | $ 54,710.00 |
| 2014-15 | Insync Surveys Pty Limited | Professional services for staff alignment and engagement survey and focus groups | $ 44,750.00 |
| 2014-15 | KPMG Australia | A number of engagements including, CAD upgrade project review, telephony continuous monitoring review and post implementation review of CAD replacement. | $ 113,843.00 |
| 2014-15 | Mingara Australiasia Pty Ltd | Provision of technical advice including review of negotiation strategy and objectives, service continuity, MDN TPN Risk Assessment and customer requirements. | $ 220,390.58 |
| 2014-15 | Pitcher Partners | A number of engagements including benchmarking and development of state term sheet benchmark model, State Buy Back Comparator, and MDN Service Continuity. Development of payment formula for contract termination and growth terminals. | $ 462,132.89 |
| 2014-15 | SenateSHJ | Provision of professional services in relation to strategic issues support and community insights research. | $ 115,916.52 |
| 2014-15 | UXC Consulting | Professional service for sales and customer engagement function definition. | $ 24,400.00 |
| 2015-16 | EIRIS Consulting Pty Ltd | A number of engagements including ACMA Compliance Procurement Services, Planning Day Facilitation Services, Due Diligence Coordination Activities | $ 165,520.00 |
| 2015-16 | Insync Surveys Pty Limited | Professional services for Employee Engagement Survey | $ 12,500.00 |
| 2015-16 | KPMG Australia | Various engagements including CAD upgrade project review, telephone continuous review | $ 189,271.00 |
| 2015-16 | Mercer Consulting (Australia) Pty Ltd | A number of engagements including HR Effectiveness Monitor, Developing Framework for Enterprise Agreement, Remuneration advice for Management positions, HR Workshops | $ 49,833.00 |
| 2015-16 | Mingara Australiasia Pty Ltd | Contingency funding review of State Managed Contracts | $ 84,640.00 |
| 2015-16 | Pitcher Partners | A number of engagements including ACMA Compliance Procurement Services, Benefits Management teamwork, Probity advice for Communications Enhancement Project, Risk Review | $ 294,939.00 |
| 2015-16 | SenateSHJ | A number of engagements providing professional services in relation to strategic communications and issues support | $ 65,236.00 |
| 2016-17 | Deloitte Touche Tohmatsu | Professional services relating to ESTA’s Financial and Forecasting Model, future operations and fraud management | $ 1,508,158.17 |
| 2016-17 | PricewaterhouseCoopers | Thunderstorm Asthma event post-incident review, ambulance dispatch data analysis | $ 93,131.06 |
| 2016-17 | EIRIS Consulting Pty Ltd | Professional services provided in the review of state managed contracts, storage area network replacement, managed service requirements and CAD alarm practices | $ 75,600.00 |
| 2016-17 | Mercer Consulting (Australia) Pty Ltd | Provision of market and related data for employment matters, including classifications | $ 41,000.00 |
| 2016-17 | Pitcher Partners | Review of risk management attestation and strategic risk development | $ 40,333.98 |
| 2016-17 | UXC Professional Solutions Holdings Pty Ltd | Development of asset management policy | $ 35,875.00 |
| 2016-17 | The Leadership Sphere Pty Ltd | Professional services for strategic and leadership development | $ 22,000.00 |
| 2016-17 | Capability Network Pty Ltd | Facilitate the development of a target operating model for projects across ESTA | $ 21,000.00 |
| 2017-18 | AG Coombs Advisory Pty Ltd | Assessment of proposed new site | $ 28,200.00 |
| 2017-18 | Corporate Scorecard Pty Ltd | Financial and performance assessments | $ 11,562.60 |
| 2017-18 | Deloitte Touche Tohmatsu | Payroll audit and IT structure review | $ 165,600.00 |
| 2017-18 | DXC Consulting Pty Ltd | Data centre advisory services | $ 89,000.00 |
| 2017-18 | Ernst and Young | Funding model review and risk assessment services | $ 146,547.87 |
| 2017-18 | Marshall Day Acoustics | Acoustic assessment of operational call centres | $ 13,250.00 |
| 2017-18 | Mercer Consulting (Australia) Pty Ltd | Executive review, agile and work organisation assessment | $ 73,100.00 |
| 2017-18 | Mingara Australiasia Pty Ltd | Project technical health check | $ 27,831.28 |
| 2017-18 | Nous Group | Operational model review | $ 31,995.16 |
| 2017-18 | Pitcher Partners | Commercial advisory services | $ 70,374.16 |
| 2017-18 | Predictive Analytical Group Pty Ltd | Financial forecasting model review | $ 125,945.60 |
| 2017-18 | PricewaterhouseCoopers | Internal audit services and Program and Project Delivery review | $ 473,153.89 |
| 2017-18 | Sacon Group Pty Ltd | Risk assessments | $ 37,500.00 |
| 2017-18 | Brockhurst Consulting Pty Ltd | Career coaching and transition to retirement | $ 5,700.00 |
| 2017-18 | EMA Consulting Pty Ltd | Best practice guide consultancy | $ 5,151.43 |
| 2017-18 | Wise Workplace Solutions | Workplace cultural review | $ 8,890.00 |
| 2018-19 | Agile Management Office | Development of Project Management Office toolkit | $ 52,920.00 |
| 2018-19 | Battiston Consulting | Information Technology department reviews | $ 151,125.00 |
| 2018-19 | Brockhurst Consulting Pty Ltd | Career management, interview and resume coaching | $ 15,000.00 |
| 2018-19 | Deloitte | Information technology structure review. Payroll review | $ 121,509.09 |
| 2018-19 | Landell Consulting | CAD project risk advisory | $ 71,700.00 |
| 2018-19 | Mercer Consulting (Australia) Pty Ltd | Position description workshop and job evaluation panel | $ 28,280.00 |
| 2018-19 | Newgate Communications Pty Ltd | 360 degree user journey review | $ 279,765.55 |
| 2018-19 | Nous Group | Operating model review | $ 276,765.55 |
| 2018-19 | PricewaterhouseCoopers | Internal audit services, project audits and tenancy program review | $ 500,493.62 |
| 2018-19 | Pitcher Partners | CAD commercial advisory service and MMR pricing model development | $ 31,666.68 |
| 2018-19 | RXP Services Limited | ServiceNow health check | $ 82,920.00 |
| 2018-19 | Sacon Group Pty Ltd | Relocation risk review | $ 24,000.00 |
| 2018-19 | UXC Consulting | MACG lesson learned report | $ 40,000.00 |
| 2019-20 | Agile Management Office | Development of Project Management Office toolkit | $ 26,460.00 |
| 2019-20 | Audit Express Pty Ltd | Instructional design review and audit of learning centre | $ 12,096.00 |
| 2019-20 | Battiston Consulting | Development of ICT reporting framework, ITS strategy and digital response roadmap | $ 123,000.00 |
| 2019-20 | Broadsource Australia Pty Ltd | Telephony engineering advisory and voice platform design | $ 28,175.00 |
| 2019-20 | Call Design Pty Ltd | Workforce management and database refresh | $ 232,004.23 |
| 2019-20 | Ernst & Young | ESTA funding model | $ 100,000.00 |
| 2019-20 | Hive Creative Pty Ltd | Development of employee value proposition, career and recognition program | $ 57,510.00 |
| 2019-20 | Infinitude Business Advisory | Ambulance activation review | $ 25,000.00 |
| 2019-20 | Interactive Group Pty Ltd | MMR and RMR performance, measurement and monitoring requirements, data remediation, discovery and development | $ 23,800.00 |
| 2019-20 | KPMG Australia | CAD Sustain upgrade project | $ 1,790,432.73 |
| 2019-20 | Mercer Consulting (Australia) Pty Ltd | Support office classification review | $ 11,500.00 |
| 2019-20 | Newgate Communications Pty Ltd | 360 degree user journey review | $ 77,198.05 |
| 2019-20 | Nous Group | Workforce optimisation review | $ 184,250.17 |
| 2019-20 | Oakton Consulting Pty Ltd | CAD Sustain briefing report | $ 11,781.00 |
| 2019-20 | Pinnacle Group | Implementing the ISP project | $ 30,834.00 |
| 2019-20 | Power Projects | ITS team strategy development and People & Culture business planning program | $ 12,500.00 |
| 2019-20 | PricewaterhouseCoopers | Internal audit services | $ 489,739.97 |
| 2019-20 | Wardy IT Solutions Pty Ltd | Data analytics on demand consulting | $ 25,306.25 |
| 2019-20 | Debra Smith | Peer support review | $ 5,900.00 |
| 2019-20 | Julie A Fahey | CAD Sustain project control board consultation and technology roadmap review | $ 4,750.00 |
| 2019-20 | Landell Consulting | Procurement template review | $ 7,272.73 |
| 2019-20 | Predictive Analytical Group Pty Ltd | Modelling assistance impact of COVID-19 lockdown | $ 3,520.00 |
| 2020-21 | ASG | Project management, change management and reporting for the Fire Rescue Victoria Phase 2 project | $ 382,000.00 |
| 2020-21 | Circle T Industries Pty Ltd | Intranet review and implementation | $ 128,000.00 |
| 2020-21 | CyberCX Pty Ltd | Network penetration testing and segmentation review | $ 24,000.00 |
| 2020-21 | Deloitte Touche Tohmatsu | System integration and implementation of SAP | $ 193,000.00 |
| 2020-21 | Ernst & Young | Funding model framework and Call-taking and Dispatch Sustain project review | $ 190,000.00 |
| 2020-21 | FBG Group Pty Ltd | Psychosocial risk assessment and peer support program success metrics | $ 40,000.00 |
| 2020-21 | FPL Advisory Pty Ltd | Government stakeholder engagement plan and organisation risk review | $ 11,000.00 |
| 2020-21 | Hive Creative Pty Ltd | Employee value proposition and career and recognition program | $ 30,000.00 |
| 2020-21 | Infinitude Business Advisory | Executive coaching workload analysis, workforce management review, information technology review and role clarity review | $ 157,000.00 |
| 2020-21 | IPSEC Pty Ltd | Governance, risk and compliance review | $ 37,000.00 |
| 2020-21 | KPMG Australia | Call-taking and dispatch sustain upgrade project | $ 1,489,000.00 |
| 2020-21 | Landell Consulting | Procurement template review | $ 18,000.00 |
| 2020-21 | Logical Tech Biztalk.Net Pty Ltd | Data transformation services interface advice and reporting infrastructure system discovery and documentation | $ 39,000.00 |
| 2020-21 | Melbourne Business School Pty Ltd | Design and development of a customised leadership capability framework and the design and delivery of the leadership development programs | $ 314,000.00 |
| 2020-21 | Mercer Consulting (Australia) Pty Ltd | Review of executive structure, role and portfolio realignment and people and culture role review | $ 43,000.00 |
| 2020-21 | Mingara Australiasia Pty Ltd | Technical advisory services and various other project consulting services | $ 176,000.00 |
| 2020-21 | Newgate Communications Pty Ltd | Review of public’s perceptions and expectations of the triple zero service | $ 41,000.00 |
| 2020-21 | Nous Group | Cultural survey and analysis | $ 26,000.00 |
| 2020-21 | Nova Systems Australia Pty Ltd | Managed services consulting, analysis and reporting | $ 69,000.00 |
| 2020-21 | Pinnacle Group Australia PTY Ltd | Initiation, design and delivery of strategy | $ 35,000.00 |
| 2020-21 | Power Projects | Information technology business planning and team alignment, strategy development and people, cultural and reputation business planning | $ 25,000.00 |
| 2020-21 | PricewaterhouseCoopers | Audit services and management services compliance review | $ 569,000.00 |
| 2020-21 | Wallis Consulting Group Pty Ltd | Customer listening tracking project, review of operational processes and development of statistical reporting | $ 79,000.00 |
| 2020-21 | Wise Workplace Solutions | Workplace relations advice and reviews | $ 45,000.00 |
| 2020-21 | Arcord Pty Ltd | Security consulting | $ 9,000.00 |
| 2020-21 | Julie A Fahey | Call-taking and Dispatch sustain project control board consultation | $ 7,000.00 |
| 2020-21 | Julius Roe | Enterprise bargaining agreement review independent chairperson | $ 8,000.00 |
| 2020-21 | Protecht.erm Pty Ltd | Development and delivery of risk management training | $ 5,000.00 |
| 2020-21 | Regcentric Pty Ltd | Data and insight capability uplift services | $ 4,000.00 |
| 2021-22 | ASG | Project management, change management and reporting for the Fire Rescue Victoria Phase 2 project | $ 139,000.00 |
| 2021-22 | Deloitte Touche Tohmatsu | System integration and implementation of SAP | $ 505,000.00 |
| 2021-22 | FPL Advisory Pty Ltd | Government stakeholder engagement plan and organisation risk review | $ 11,000.00 |
| 2021-22 | Hive Creative Pty Ltd | Employee value proposition and career and recognition program | $ 30,000.00 |
| 2021-22 | Landell Consulting | Procurement template review | $ 1,000.00 |
| 2021-22 | Logical Tech Biztalk.Net Pty Ltd | Data transformation services interface advice and reporting infrastructure system discovery and documentation | $ 13,000.00 |
| 2021-22 | Melbourne Business School Pty Ltd | Design and development of a customised leadership capability framework and the design and delivery of the leadership development programs | $ 320,000.00 |
| 2021-22 | Mercer Consulting (Australia) Pty Ltd | Review of executive structure, role and portfolio realignment and people and culture role review | $ 9,000.00 |
| 2021-22 | Mingara Australiasia Pty Ltd | Technical advisory services and various other project consulting services | $ 31,000.00 |
| 2021-22 | Nova Systems Australia Pty Ltd | Managed services consulting, analysis and reporting | $ 6,000.00 |
| 2021-22 | PricewaterhouseCoopers | Audit services and management services compliance review | $ 175,000.00 |
| 2021-22 | Wallis Consulting Group Pty Ltd | Customer listening tracking project, review of operational processes and development of statistical reporting | $ 56,000.00 |
| 2021-22 | Wise Workplace Solutions | Workplace relations advice and reviews | $ 21,000.00 |
| 2021-22 | Arcord Pty Ltd | Security consulting | $ 7,000.00 |
| 2021-22 | Julie A Fahey | Call-taking and Dispatch sustain project control board consultation | $ 17,000.00 |
| 2021-22 | Julius Roe | Enterprise bargaining agreement review independent chairperson | $ 4,000.00 |
| 2021-22 | Protecht.erm Pty Ltd | Development and delivery of risk management training | $ 12,000.00 |
| 2021-22 | Regcentric Pty Ltd | Data and insight capability uplift services | $ 6,000.00 |
