Victorians dying on hold as Labor wastes millions on triple-zero consultants

Date

Thursday 31 March 2022

Victorians in emergencies are no closer to getting the help they deserve as new data confirms Daniel Andrews has spent millions on consultants for Victoria’s failing triple-zero hotline.

More than $15 million has now been spent on consultants including for 58 reviews, $15,000 on career management, interview and resume coaching and $5,700 on career coaching and transition to retirement.

The amount of money now spent by Labor on triple-zero consultants could’ve trained and employed 160 new frontline police, ambulance, fire call taking staff.

Shadow Minister for Emergency Services Brad Battin said years of Labor mismanagement and waste has caused a crisis in triple-zero that is costing Victorian lives.   

“Instead of ensuring emergency calls for help are being answered on time, Labor is wasting money pushing away triple-zero staff by offering training to update their resumes.”

“Triple-zero is in crisis and handing millions of dollars to consultants won’t get emergency calls for help answered sooner.”

“Over 160 new frontline call taking staff could’ve been hired for the amount Labor has wasted.”

“Consultants, reviews and spending money on themselves doesn’t help Victorians in need and won’t fix the triple-zero crisis.”

YearConsultantPurposeExpenditure
2014-15Adepto Results P/LProfessional services in relation to ambulance operations capacity analysis$        19,975.00
2014-15Consultel IT & T Pty LtdEngagement to develop specifications for the replacement of the Triple Zero telephone service$        23,110.00
2014-15GGI Consulting Pty LtdProvision for professional advice on requirements traceability and matrix review.$        54,710.00
2014-15Insync Surveys Pty LimitedProfessional services for staff alignment and engagement survey and focus groups$        44,750.00
2014-15KPMG AustraliaA number of engagements including, CAD upgrade project review, telephony continuous monitoring review and post implementation review of CAD replacement.$      113,843.00
2014-15Mingara Australiasia Pty LtdProvision of technical advice including review of negotiation strategy and objectives, service continuity, MDN TPN Risk Assessment and customer requirements.$      220,390.58
2014-15Pitcher PartnersA number of engagements including benchmarking and development of state term sheet benchmark model, State Buy Back Comparator, and MDN Service Continuity.  Development of payment formula for contract termination and growth terminals.$      462,132.89
2014-15SenateSHJProvision of professional services in relation to strategic issues support and community insights research.$      115,916.52
2014-15UXC ConsultingProfessional service for sales and customer engagement function definition.$        24,400.00
2015-16EIRIS Consulting Pty LtdA number of engagements including ACMA Compliance Procurement Services, Planning Day Facilitation Services, Due Diligence Coordination Activities$      165,520.00
2015-16Insync Surveys Pty LimitedProfessional services for Employee Engagement Survey$        12,500.00
2015-16KPMG AustraliaVarious engagements including CAD upgrade project review, telephone continuous review$      189,271.00
2015-16Mercer Consulting (Australia) Pty LtdA number of engagements including HR Effectiveness Monitor, Developing Framework for Enterprise Agreement, Remuneration advice for Management positions, HR Workshops$        49,833.00
2015-16Mingara Australiasia Pty LtdContingency funding review of State Managed Contracts$        84,640.00
2015-16Pitcher PartnersA number of engagements including ACMA Compliance Procurement Services, Benefits Management teamwork, Probity advice for Communications Enhancement Project, Risk Review$      294,939.00
2015-16SenateSHJA number of engagements providing professional services in relation to strategic communications and issues support$        65,236.00
2016-17Deloitte Touche TohmatsuProfessional services relating to ESTA’s Financial and Forecasting Model, future operations and fraud management$  1,508,158.17
2016-17PricewaterhouseCoopersThunderstorm Asthma event post-incident review, ambulance dispatch data analysis$        93,131.06
2016-17EIRIS Consulting Pty LtdProfessional services provided in the review of state managed contracts, storage area network replacement, managed service requirements and CAD alarm practices$        75,600.00
2016-17Mercer Consulting (Australia) Pty LtdProvision of market and related data for employment matters, including classifications$        41,000.00
2016-17Pitcher PartnersReview of risk management attestation and strategic risk development$        40,333.98
2016-17UXC Professional Solutions Holdings Pty LtdDevelopment of asset management policy$        35,875.00
2016-17The Leadership Sphere Pty LtdProfessional services for strategic and leadership development$        22,000.00
2016-17Capability Network Pty LtdFacilitate the development of a target operating model for projects across ESTA$        21,000.00
2017-18AG Coombs Advisory Pty LtdAssessment of proposed new site$        28,200.00
2017-18Corporate Scorecard Pty LtdFinancial and performance assessments$        11,562.60
2017-18Deloitte Touche TohmatsuPayroll audit and IT structure review$      165,600.00
2017-18DXC Consulting Pty LtdData centre advisory services$        89,000.00
2017-18Ernst and YoungFunding model review and risk assessment services$      146,547.87
2017-18Marshall Day AcousticsAcoustic assessment of operational call centres$        13,250.00
2017-18Mercer Consulting (Australia) Pty LtdExecutive review, agile and work organisation assessment$        73,100.00
2017-18Mingara Australiasia Pty LtdProject technical health check$        27,831.28
2017-18Nous GroupOperational model review$        31,995.16
2017-18Pitcher PartnersCommercial advisory services$        70,374.16
2017-18Predictive Analytical Group Pty LtdFinancial forecasting model review$      125,945.60
2017-18PricewaterhouseCoopersInternal audit services and Program and Project Delivery review$      473,153.89
2017-18Sacon Group Pty LtdRisk assessments$        37,500.00
2017-18Brockhurst Consulting Pty LtdCareer coaching and transition to retirement$          5,700.00
2017-18EMA Consulting Pty LtdBest practice guide consultancy$          5,151.43
2017-18Wise Workplace SolutionsWorkplace cultural review$          8,890.00
2018-19Agile Management OfficeDevelopment of Project Management Office toolkit$        52,920.00
2018-19Battiston ConsultingInformation Technology department reviews$      151,125.00
2018-19Brockhurst Consulting Pty LtdCareer management, interview and resume coaching$        15,000.00
2018-19DeloitteInformation technology structure review.  Payroll review$      121,509.09
2018-19Landell ConsultingCAD project risk advisory$        71,700.00
2018-19Mercer Consulting (Australia) Pty LtdPosition description workshop and job evaluation panel$        28,280.00
2018-19Newgate Communications Pty Ltd360 degree user journey review$      279,765.55
2018-19Nous GroupOperating model review$      276,765.55
2018-19PricewaterhouseCoopersInternal audit services, project audits and tenancy program review$      500,493.62
2018-19Pitcher PartnersCAD commercial advisory service and MMR pricing model development$        31,666.68
2018-19RXP Services LimitedServiceNow health check$        82,920.00
2018-19Sacon Group Pty LtdRelocation risk review$        24,000.00
2018-19UXC ConsultingMACG lesson learned report$        40,000.00
2019-20Agile Management OfficeDevelopment of Project Management Office toolkit$        26,460.00
2019-20Audit Express Pty LtdInstructional design review and audit of learning centre$        12,096.00
2019-20Battiston ConsultingDevelopment of ICT reporting framework, ITS strategy and digital response roadmap$      123,000.00
2019-20Broadsource Australia Pty LtdTelephony engineering advisory and voice platform design$        28,175.00
2019-20Call Design Pty LtdWorkforce management and database refresh$      232,004.23
2019-20Ernst & YoungESTA funding model$      100,000.00
2019-20Hive Creative Pty LtdDevelopment of employee value proposition, career and recognition program$        57,510.00
2019-20Infinitude Business AdvisoryAmbulance activation review$        25,000.00
2019-20Interactive Group Pty LtdMMR and RMR performance, measurement and monitoring requirements, data remediation, discovery and development$        23,800.00
2019-20KPMG AustraliaCAD Sustain upgrade project$  1,790,432.73
2019-20Mercer Consulting (Australia) Pty LtdSupport office classification review$        11,500.00
2019-20Newgate Communications Pty Ltd360 degree user journey review$        77,198.05
2019-20Nous GroupWorkforce optimisation review$      184,250.17
2019-20Oakton Consulting Pty LtdCAD Sustain briefing report$        11,781.00
2019-20Pinnacle GroupImplementing the ISP project$        30,834.00
2019-20Power ProjectsITS team strategy development and People & Culture business planning program$        12,500.00
2019-20PricewaterhouseCoopersInternal audit services$      489,739.97
2019-20Wardy IT Solutions Pty LtdData analytics on demand consulting$        25,306.25
2019-20Debra SmithPeer support review$          5,900.00
2019-20Julie A FaheyCAD Sustain project control board consultation and technology roadmap review$          4,750.00
2019-20Landell ConsultingProcurement template review$          7,272.73
2019-20Predictive Analytical Group Pty LtdModelling assistance impact of COVID-19 lockdown$          3,520.00
2020-21ASGProject management, change management and reporting for the Fire Rescue Victoria Phase 2 project$      382,000.00
2020-21Circle T Industries Pty LtdIntranet review and implementation$      128,000.00
2020-21CyberCX Pty LtdNetwork penetration testing and segmentation review$        24,000.00
2020-21Deloitte Touche TohmatsuSystem integration and implementation of SAP$      193,000.00
2020-21Ernst & YoungFunding model framework and Call-taking and Dispatch Sustain project review$      190,000.00
2020-21FBG Group Pty LtdPsychosocial risk assessment and peer support program success metrics$        40,000.00
2020-21FPL Advisory Pty LtdGovernment stakeholder engagement plan and organisation risk review$        11,000.00
2020-21Hive Creative Pty LtdEmployee value proposition and career and recognition program$        30,000.00
2020-21Infinitude Business AdvisoryExecutive coaching workload analysis, workforce management review, information technology review and role clarity review$      157,000.00
2020-21IPSEC Pty LtdGovernance, risk and compliance review$        37,000.00
2020-21KPMG AustraliaCall-taking and dispatch sustain upgrade project$  1,489,000.00
2020-21Landell ConsultingProcurement template review$        18,000.00
2020-21Logical Tech Biztalk.Net Pty LtdData transformation services interface advice and reporting infrastructure system discovery and documentation$        39,000.00
2020-21Melbourne Business School Pty LtdDesign and development of a customised leadership capability framework and the design and delivery of the leadership development programs$      314,000.00
2020-21Mercer Consulting (Australia) Pty LtdReview of executive structure, role and portfolio realignment and people and culture role review$        43,000.00
2020-21Mingara Australiasia Pty LtdTechnical advisory services and various other project consulting services$      176,000.00
2020-21Newgate Communications Pty LtdReview of public’s perceptions and expectations of the triple zero service$        41,000.00
2020-21Nous GroupCultural survey and analysis$        26,000.00
2020-21Nova Systems Australia Pty LtdManaged services consulting, analysis and reporting$        69,000.00
2020-21Pinnacle Group Australia PTY LtdInitiation, design and delivery of strategy$        35,000.00
2020-21Power ProjectsInformation technology business planning and team alignment, strategy development and people, cultural and reputation business planning$        25,000.00
2020-21PricewaterhouseCoopersAudit services and management services compliance review$      569,000.00
2020-21Wallis Consulting Group Pty LtdCustomer listening tracking project, review of operational processes and development of statistical reporting$        79,000.00
2020-21Wise Workplace SolutionsWorkplace relations advice and reviews$        45,000.00
2020-21Arcord Pty LtdSecurity consulting$          9,000.00
2020-21Julie A FaheyCall-taking and Dispatch sustain project control board consultation$          7,000.00
2020-21Julius RoeEnterprise bargaining agreement review independent chairperson$          8,000.00
2020-21Protecht.erm Pty LtdDevelopment and delivery of risk management training$          5,000.00
2020-21Regcentric Pty LtdData and insight capability uplift services$          4,000.00
2021-22ASGProject management, change management and reporting for the Fire Rescue Victoria Phase 2 project$     139,000.00
2021-22Deloitte Touche TohmatsuSystem integration and implementation of SAP$     505,000.00
2021-22FPL Advisory Pty LtdGovernment stakeholder engagement plan and organisation risk review$       11,000.00
2021-22Hive Creative Pty LtdEmployee value proposition and career and recognition program$       30,000.00
2021-22Landell ConsultingProcurement template review$          1,000.00
2021-22Logical Tech Biztalk.Net Pty LtdData transformation services interface advice and reporting infrastructure system discovery and documentation$       13,000.00
2021-22Melbourne Business School Pty LtdDesign and development of a customised leadership capability framework and the design and delivery of the leadership development programs$     320,000.00
2021-22Mercer Consulting (Australia) Pty LtdReview of executive structure, role and portfolio realignment and people and culture role review$          9,000.00
2021-22Mingara Australiasia Pty LtdTechnical advisory services and various other project consulting services$       31,000.00
2021-22Nova Systems Australia Pty LtdManaged services consulting, analysis and reporting$          6,000.00
2021-22PricewaterhouseCoopersAudit services and management services compliance review$     175,000.00
2021-22Wallis Consulting Group Pty LtdCustomer listening tracking project, review of operational processes and development of statistical reporting$       56,000.00
2021-22Wise Workplace SolutionsWorkplace relations advice and reviews$       21,000.00
2021-22Arcord Pty LtdSecurity consulting$          7,000.00
2021-22Julie A FaheyCall-taking and Dispatch sustain project control board consultation$       17,000.00
2021-22Julius RoeEnterprise bargaining agreement review independent chairperson$          4,000.00
2021-22Protecht.erm Pty LtdDevelopment and delivery of risk management training$       12,000.00
2021-22Regcentric Pty LtdData and insight capability uplift services$          6,000.00

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